Eleven services, all delivered by dedicated agents who learn your business. Start with one channel and two agents, or blend a crew around the way your customers actually reach you.
A small dedicated voice team answers the phone in your business name, works from talking points you approve, resolves the routine questions in front of them and hands anything sensitive straight to your internal team.
Ideal for
Businesses missing calls during busy periods or staff holidays
Owner-operated companies where the phone interrupts billable work
Service businesses that need every enquiry captured and booked
What agents do
Answer incoming calls in your business name
Answer product and service questions from approved material
Account support and profile updates within permitted limits
Order status, delivery and fulfilment questions
Typical workflow
Call arrives → Identify and verify → Resolve or route → Act in your systems → Document → Report
Dedicated chat agents work inside the platform you already run, answering from approved material, capturing lead details and passing anything complex to your team with the full transcript attached.
Ideal for
Ecommerce stores losing sales to unanswered pre-purchase questions
SaaS companies with trial users who need a quick answer
Service businesses that want website enquiries qualified and booked
What agents do
Product and specification questions
Pre-sales enquiries and comparisons
Order and delivery status questions
Returns and exchange information
Typical workflow
Visitor opens chat → Answer fast → Qualify → Convert or route → Log
Dedicated agents own the queue. They reply from approved templates and product knowledge, categorise consistently, escalate what needs a decision and keep response times inside the target you set.
Ideal for
Teams with a support inbox measured in days, not hours
Ecommerce brands handling order, refund and delivery email
SaaS companies with a growing helpdesk backlog
What agents do
Customer email responses
Helpdesk ticket handling and resolution
Order, shipping and delivery questions
Refund and return enquiries within your policy
Typical workflow
Ticket arrives → Classify → Resolve → Escalate where required → Close and record
A dedicated setting team calls new leads fast, works through your qualifying questions, handles the basic objections and books only the appointments that meet your criteria — with the CRM updated either way.
Ideal for
Solar installers
Roofing contractors
HVAC companies
What agents do
Fast first contact on new inbound leads
Qualification against your written criteria
Handling common questions and light objections
Booking into your calendar or scheduling tool
Typical workflow
Lead received → Agent contacts the lead → Qualifies the prospect → Handles basic questions → Books the appointment → Updates the CRM → Sales team receives a qualified appointment
Two dedicated callers on your campaign, working your list and your talking points, with reporting detailed enough to judge the channel honestly before you commit to more.
Ideal for
B2B companies testing outbound as a channel
Agencies and consultancies building a pipeline
Software companies targeting a defined account list
What agents do
Prospecting calls into your target account list
Qualification against your ideal-customer criteria
Decision-maker identification and gatekeeper navigation
Appointment setting for your sales team
Typical workflow
Campaign setup → List loaded → Dialling → Qualify and identify → Book or nurture → Report
Dedicated agents own the follow-up cadence. They work the sequences you define, have real conversations with people who already know your business, and keep the CRM honest about what happened.
Ideal for
Companies sending quotes that go unchased
SaaS businesses with trial users who go quiet
Businesses with a list of lapsed customers worth reactivating
What agents do
Follow-up on new and ageing leads
Quote and proposal follow-up
Trial and onboarding follow-up
Abandoned enquiry and cart follow-up
Typical workflow
Trigger → Sequence starts → Conversation → Route → Record
Dedicated agents make first contact on every lead, ask your qualifying questions, and pass through only what meets the bar — with clear reasons recorded for everything that does not.
Ideal for
Businesses buying leads from multiple sources of varying quality
Sales teams with more leads than capacity to work them
Companies where expensive closers are doing first-touch dialling
What agents do
First contact on every new lead
Screening against your qualifying criteria
Budget, authority, need and timing questions where relevant
Verification of contact and location details
Typical workflow
Lead lands → Rapid first contact → Screen → Route or reject → Feed back
A dedicated crew runs the follow-up calendar: post-delivery check-ins, renewal reminders where legally appropriate, review requests and reactivation contact for customers who have gone quiet.
Ideal for
Subscription and renewal-based businesses
Service companies with repeat-purchase cycles
Ecommerce brands wanting post-delivery check-ins
What agents do
Post-purchase and post-delivery check-in calls
Onboarding follow-up for new customers
Renewal and expiry reminders where legally appropriate
Dedicated agents do the maintenance work continuously instead of in an annual panic — updating records after every interaction, merging duplicates and keeping the pipeline reflecting reality.
Ideal for
Sales teams whose CRM data has drifted out of date
Businesses migrating or consolidating CRM systems
Companies preparing lists for an outbound campaign
What agents do
Contact and company record creation and updates
Post-interaction data entry from calls, chats and email
A dedicated crew covers the hours your team does not, following the same scripts and escalation rules, so out-of-hours contact gets a real answer instead of an automated apology.
Ideal for
Businesses serving customers across multiple time zones
Ecommerce brands whose traffic peaks in the evening
Service businesses where emergencies do not respect office hours
What agents do
Evening and overnight call answering
Out-of-hours live chat coverage
Overnight ticket and email queue clearing
Urgent issue triage against your priority rules
Typical workflow
Your team logs off → Contact arrives → Triage against your rules → Resolve or escalate → Document → Morning handover
Two agents is the smallest team we take on, and it is deliberate — one agent has no cover for illness, holidays or training. Two gives you continuity and a real view of how the setup performs before you commit to anything larger.
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Not sure which you need?
Most businesses start with one channel and add a second once the first is running well. These two tools take about two minutes each.
