Every Line You Would Actually Be Billed For
Not a single blended number — four separate categories, so you can see exactly what you are paying for and what it depends on.
The four billing categories
1. Agent labor
The per agent-hour rate published on the pricing page — from $2.99/hr depending on the service. This is what you are billed for hours genuinely staffed, and the only figure most providers lead with.
2. Telecom
Phone numbers, SIP, inbound and outbound minutes and dialer usage — billed separately from agent hours for any campaign involving calling. See the full telecom costs breakdown with worked examples.
3. Software
Most campaigns run on tools you already pay for (your CRM, helpdesk, chat platform). Where a campaign genuinely needs a new tool licensed specifically for it, that cost is identified during scoping — never bundled silently into the agent rate.
4. Optional management
A team leader or supervisor (quoted as a shared monthly cost, not a per-agent charge) and formal QA reviews (typically estimated as a percentage of agent cost) — both optional, both shown as their own line in the calculator.
How an invoice actually comes together
1. Scope agreed
Agent count, hours, rate and anything billed separately are set out in your written proposal before work starts.
2. Hours are staffed and tracked
Attendance is tracked against the schedule, feeding both your reporting and the invoice.
3. Cycle and invoice
Your billing cycle is confirmed in your proposal — we would rather state it explicitly in writing than leave it to assumption on either side.
4. You review before payment
An itemized invoice separating agent labor, telecom and any optional lines, so nothing is a single opaque total.
Deposits, pilots and terms
General payment terms (net days, accepted methods) are confirmed in your proposal rather than published as a single blanket policy here, because they can vary by scope and region. Ask directly during scoping if this affects your decision timeline.
Pilot payment: Agreed in writing before a pilot starts, as part of the same conversation that defines its scope and KPIs — see how a pilot is scoped.
Deposit: Whether a deposit applies depends on onboarding scope. If one applies to your engagement, it is stated in your proposal before you commit to anything.
Where a firm figure or fixed cycle is not shown above, that is because it genuinely depends on your engagement rather than because we are avoiding the question. Every real number is confirmed in writing before you sign anything.
Straight answers
Is the calculator estimate a bill?
No. It applies published starting rates to the hours you enter — useful for budgeting, not a contract. See the pricing calculator.
What if my team size changes mid-cycle?
Billing adjusts to the agreed team size from the point a change takes effect, following the notice period in your agreement — see scaling.