Telecom costs
Why Agent Labor and Telecom Are Priced Separately
Agent pricing covers agent labor. Everything below is a genuinely separate cost, billed depending on the campaign — and we would rather explain it clearly than fold it invisibly into an hourly rate.
What sits in telecom, not in the agent rate
- DID (phone numbers) — the direct-dial numbers your campaign uses
- Inbound minutes — calls received
- Outbound minutes — calls placed
- SIP trunking — the underlying connection carrying the calls
- SMS — text confirmations or reminders, where used
- Call recording — where enabled and lawful for the region
- Storage — retaining recordings or call data
- Dialer usage — outbound dialling software for appointment-setting and B2B campaigns
- CRM / software licences — your own seats in the platforms agents use
The simple equation
Agent Labor + Telecom Usage + Optional Software = Estimated Campaign Cost
Every quote we issue breaks these apart rather than blending them into one number. You can see exactly which part is labour, which part is usage-based telecom, and which part is software you already pay for or need to add.
Illustrative example
How this looks on a real campaign type
Figures below are illustrative, not a quote. Your actual telecom cost depends on call volume, call length, number count and whether recording or a dialler is in use.
| Campaign type | Agent labor | Typical telecom driver |
|---|---|---|
| Live chat / email | From $2.99/hr | None — no telecom cost applies |
| Inbound voice support | From $4.99/hr | DID + inbound minutes |
| Appointment setting | From $5.99/hr | Outbound minutes, light dialler usage |
| B2B telemarketing | From $6.49/hr | Outbound minutes + dialer usage, higher volume |
| Dedicated sales | From $6.99/hr | Outbound and inbound minutes, moderate volume |
Where this is discussed elsewhere
- Pricing — every starting rate, and the factors that move it
- Inbound customer support and other voice service pages
- B2B telemarketing — the heaviest telecom-driven service
- Appointment setting
- FAQ — "Who pays phone costs?" and related questions