Process Center · Stage 14 of 20
See What Your Crew Actually Did
A preview of the reporting format, built from demo data so nobody mistakes it for a real result.
Reporting is agreed during onboarding and built around what you will actually read — not a generic dashboard nobody opens. Below is a preview of the format, using invented figures so it is unmistakably a demonstration.
DEMO DATA — daily report example
| Metric | Value |
|---|---|
| Calls answered | 38 |
| Calls made | 52 |
| Average talk time | 4m 12s |
| Chats handled | 61 |
| Tickets handled | 19 |
| Appointments booked | 6 |
| Average response time | 38 seconds |
| Escalations | 2 |
DEMO DATA — weekly report example
| Metric | Value |
|---|---|
| Calls answered | 186 |
| Chats handled | 294 |
| Tickets resolved | 92 |
| Appointments booked | 27 |
| Average handle time | 5m 40s |
| QA score (avg) | 87 / 100 |
| Agent attendance | 98% |
DEMO DATA — monthly summary example
| Metric | Value |
|---|---|
| Total contacts handled | 2,140 |
| Appointments booked | 104 |
| Follow-ups completed | 318 |
| Escalations raised | 14 |
| Average QA score | 89 / 100 |
Possible metrics
- Calls answered and calls made
- Talk time and average handle time
- Chats handled and tickets handled
- Appointments booked
- Lead dispositions
- Follow-ups due and completed
- Average response time
- Escalations, by reason
- QA score
- Attendance
Download a sample
A sample weekly report in the actual CSV format you would receive, populated with the same clearly labelled demo figures.
Sample download
Related questions
FAQs on this stage
What reporting is available?
Reporting is agreed during onboarding and typically covers volume handled, outcomes and dispositions, escalations, appointments or tickets created, and agent availability. Daily reporting is standard on most campaigns; the format is built around what you will actually read.