Booking Support Across Every Time Zone You Sell To
Reservation enquiries, changes and itinerary questions answered when your travellers are actually awake.
What we usually hear
Your travellers are in different time zones by definition. A booking question at 2am your time is the middle of someone's afternoon, and an unanswered change request becomes a cancellation.
Where a crew fits
Dedicated agents cover the hours your customers travel in, handling enquiries, changes and itinerary questions inside your booking system.
What agents handle in travel & hospitality
Scope is agreed in writing during onboarding. These are the tasks that come up most often.
Booking enquiries
Availability, pricing and package questions from approved material.
Reservation changes
Amendments and rescheduling within your permitted policy.
Itinerary questions
Confirmations, documents and travel detail queries.
Cancellation handling
Processing cancellations under your published terms.
After-hours coverage
Support during the hours your travellers are awake.
Post-trip follow-up
Feedback and review requests after travel.
Where agents sit in the process
Your version of this is agreed during onboarding. This is the shape it usually takes.
- Traveller contacts By phone, chat or email, often outside your local hours.
- Agent locates the booking In your reservation or booking platform.
- Resolves within policy Changes, questions and confirmations handled to your rules.
- Escalates exceptions Disruption, refunds and complaints routed to your team.
- Documents Booking notes updated so the next contact has context.
Services that fit this industry
Inbound Customer Support
Dedicated agents answer your incoming calls, resolve routine questions and document every conversation in your systems.
From $4.99/hrAfter-Hours Support
Evening, overnight and weekend coverage across calls, chat and tickets.
From $4.99/hrEmail & Ticket Support
Agents work your support inbox and helpdesk queue, replying accurately and keeping the backlog under control.
From $2.99/hrLive Chat Support
Agents staff your website chat, answer questions in the moment and capture the details your sales team needs.
From $2.99/hrWorth reading before you start
How Many Customer Support Agents Does My Business Need?
A step-by-step method for turning your contact volume and handling time into an honest agent count, including why the naive calculation understates it.
8 min readRead →In-House vs Outsourced Customer Support
What each model actually costs, what you give up, and the specific situations where in-house beats outsourcing regardless of price.
9 min readRead →How Much Does Outsourced Customer Support Cost?
The pricing models providers use, what moves the rate, which costs sit outside the hourly rate, and how to compare two quotes that look different on purpose.
9 min readRead →See exactly how this team gets built
Discovery, team design, agent selection, training, launch, QA, reporting and scaling — every stage has its own page.
What agents will not do
Being explicit about the boundary protects you as much as us. These limits are written into the script before a single conversation happens.
- Refund, change-fee and goodwill authority is set by you in writing.
- Agents do not take card payments by default; payment handling requires separate agreement and controls.
- Consumer travel rights differ substantially by jurisdiction — your script needs to reflect the markets you sell into.
Travel & Hospitality FAQs
Can agents make changes in our booking system?
Yes, with access you grant and within the change authority you define.
Can you cover overnight for international travellers?
Yes. Overnight coverage is one of the most common reasons travel businesses start with a small crew.